Reference

How bdb222 Handles Your Privacy

Your account data belongs to you, and we want you to know exactly how we collect, use and protect it. This page covers what information we hold, why we hold it, and the steps you can take to manage or remove it — availability…

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bdb222 How bdb222 Handles Your Privacy
bdb222 What We Collect and Why It Matters

What We Collect and Why It Matters

When you open an account with us, we collect basic identification details — your name, contact number and wallet information such as your bKash, Nagad or Rocket account number — so we can process deposits and withdrawals accurately. We also log device type, IP address and session activity to keep your account secure. None of this data is sold to third parties.

Where required for wallet verification, we may ask for a copy of your national ID. Any document you submit goes through encrypted storage, and access is limited to the team members who process your account. Your consent is recorded at registration and you can withdraw it by contacting our support team.

HOW WE PROTECT YOU

Security Practices Behind Your Account

We apply standard encryption and access controls to every account on the platform. Our data practices are designed around the reality that our accounts are tied to mobile wallets — bKash, Nagad and Rocket — which means wallet numbers, transaction references and session tokens are handled with care at every step.

Encrypted Storage

All documents you submit — including wallet verification materials and national ID copies — are stored using SSL-grade encryption. Only authorised staff can access them.

Session Monitoring

We log login activity and device fingerprints to flag unusual access. If a login attempt looks suspicious, your account is flagged for review before access continues.

Wallet Data Handling

Your bKash, Nagad or Rocket account number is stored only to process your transactions. It is never shared with marketing partners or third-party data brokers.

Consent Records

Your consent choices — marketing emails, cookie preferences, data sharing — are logged with a timestamp. You can update or withdraw consent by contacting support.

PRIVACY HELP PATHS

Get Help With Your Privacy Settings

If you have questions about your data, our support team can walk you through account settings, data requests and wallet verification steps. Reach us through the channels below and we will respond with clear, direct answers.

Team online

Live Chat

Connect with our support team via live chat directly from your account page. Ask about data held on your profile, consent records or wallet verification status.

Email Support

Send a written data request or privacy query to our support email. We handle requests about stored documents, session logs and bKash or Nagad wallet records.

Account Settings

Log into your account and go to the Settings section to review saved wallet details, update your contact number or manage your marketing communication preferences.

Key Privacy Terms in Plain Language

These are the terms that come up most when we explain how your data is handled. Each definition is written to be clear and direct — no legal jargon.

What is personal data?

Personal data is any information that identifies you — your name, phone number, bKash account number or IP address. We collect it only to run your account.

What does data processing mean?

Processing covers everything we do with your data: collecting it, storing it, using it to verify your wallet and deleting it when you close your account.

What is a cookie?

A cookie is a small file saved on your device when you visit our site. It helps us remember your session, language setting and login state across page loads.

What is KYC?

KYC stands for Know Your Customer. It is the verification step where we confirm your identity — usually by checking your national ID against your registered wallet details.

What is a data subject request?

A data subject request is your formal ask to see, correct or delete the data we hold on you. You submit it through support, and we must respond within a reasonable period.

What does consent withdrawal mean?

Consent withdrawal means you tell us to stop using your data for a specific purpose — such as marketing emails. It does not affect data we must keep for account security.

Privacy Questions We Hear Most Often

These are real questions we receive from account holders in Bangladesh about how their data is managed, stored and removed. Each answer reflects our actual process.

No. Your bKash, Nagad or Rocket account number is stored only to process your deposits and withdrawals. We do not pass it to advertisers, affiliates or data brokers.

Contact our support team via live chat or email with your registered phone number and a deletion request. We will confirm what data can be removed and process it from there.

Yes. Submit a data subject request through our support channels. We will compile your account records, session logs and wallet details and share them with you directly.

When you close your account, we remove marketing data immediately. Transaction records linked to your bKash or Rocket wallet may be kept for a period required by our internal compliance process.

Your data is handled the same way regardless of where you are in Bangladesh. Access to the account and data services depends on your local law and eligible region.

Go to your account Settings page, select the contact details section and update your number. A verification OTP is sent to your new number before the change takes effect.
Reference

Privacy Guide Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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